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Why is my text string being shortened? (removing empty values)

  • November 20, 2024
  • 3 replies
  • 60 views

ivytutors

I have a form submission trigger step that includes various custom field data into a comma-delimited text string. 

See the attached image “output from trigger” - specifically the fields Custom Fields Value, and Custom Fields Name. As you can see there are about 12 custom fields. 

I’m trying to extract the data from just one of those custom fields, Coupon Code. I thought I could just create a Formatter step with Utilities > Line Itemizer, however when I try to do that, all of the empty values and commas in Custom Fields Value are removed. See attached image “input to formatter”. So the Line Itemizer is unable to correctly match up custom field names and values, as it now thinks there are just 5 values in “Custom Fields Values”. 

It seems that these commas are being removed somewhere between the output from the trigger step, and the input to the formatter step. How can I make this work? 

Thank you in advance!! 

Rick 

Best answer by Troy Tessalone

Hi ​@ivytutors 

Follow this related guide:

 

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3 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • Answer
  • November 21, 2024

Hi ​@ivytutors 

Follow this related guide:

 


ivytutors
  • Author
  • Beginner
  • November 22, 2024

Thank you Troy! That was the ticket, it worked. 


SamB
Community Manager
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  • Community Manager
  • November 25, 2024

Yay! 🎉 Really pleased to see Troy was able to help point you in the right direction here, ​@ivytutors! Big thank you to ​@Troy Tessalone for writing that helpful guide and for sharing it here! 🤗

Seems like you’re all set for now ​@ivytutors but please do reach back out to the Community if you need any help in future—we’ll always be happy to help!