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Hello, I have set up an interface.I built a form in Formdesk. When someone clicks the specific button and hits send, then an email will be sent from a specific email account.Unfortunately, these e-mails always end up in the junk folder. Is this due to a setting in the e-mail account? Or how can I solve this?
Hey
It’s the recipient’s email provider that will decide if an email ends up in the spam or junk folder. You could try making the outbound emails look less like spam or junk, but the only way to make sure they don’t end up there is to do something like have the recipient add the sender to their contacts list and let their email provider know they don’t want those to end up in junk or spam.
Hope that helps!
That’s right, Magdalena. If your customers are the recipients of the email, then they’ll be the ones who will need to make sure that in their email software they add your address to their contacts, or mark it as Not Spam so it learns, or some other action. Every email provider is different in how it handles spam.
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