Is it possible to set up a Zap so that, when a record in Airtable is changed, that info is sent over in the created/modified ticket on Freshdesk?
Background: Many of our clients are manually entering/adding data, or may only be changing pieces of data in a record as opposed to the whole record. Is it possible to add to a ticket that shows not only “Hey, X record was changed” but “Hey, X record was changed, and here’s the specific fields X, Y, Z that got changed and what their new values are” ?
Since it would just be adding a reply to the ticket, I wouldn’t even mind if it added a new reply for each modified field. If it’s not possible that’s also fine, just looking to streamline things a bit more on my end if possible. Thanks for your help!