I am trying to add jira connection but only first instance on “Authorize for” drop down box is being selected. I use 3 different instances of Jira with single Jira account.
Has anyone experienced something like this?
Best answer
When adding a connection from multiple jira instances it selects only top instance
- Beginner
Best answer by christina.d
To offer an update on this, it looks like there’s an existing bug that’s causing the problem mentioned above.
Hi there, friends! 👋🏽I also wanted to point ya’ll in the direction of this main thread.
Once a fix is in place for this bug, we’ll be sure to post an update there! Feel free to subscribe to that thread for notifications. 🤗
Thanks in advance for not opening duplicate threads.
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+14- Zapier Orchestrator & Solution Partner
Hi
Try authenticating the different Jira accounts here: https://zapier.com/app/connections
TIP: Use a private browser and/or a different browser each time you try to authenticate.
Then you should be able to select the different accounts in the desired Zap steps for Jira.
- Beginner
Thank you, Troy!
I tried private browser as well as Edge chromium and Firefox but with no luck.
I can see the options in the dropdown boxes for 3 different Jira instances and select the desired last one. When it lists the connection on Jira My Connections page, it shows as first instance for that connection instead of last.
I removed all my Jira connections and tried to connect everything from scratch, but it selected first option every time I tried regardless of selecting 1,2 or 3.
+14- Zapier Orchestrator & Solution Partner
You can open a ticket with Zapier Support here: https://zapier.com/app/get-help
+11- Zapier Staff
To offer an update on this, it looks like there’s an existing bug that’s causing the problem mentioned above.
+9- Zapier Staff
- Answer
To offer an update on this, it looks like there’s an existing bug that’s causing the problem mentioned above.
Hi there, friends! 👋🏽I also wanted to point ya’ll in the direction of this main thread.
Once a fix is in place for this bug, we’ll be sure to post an update there! Feel free to subscribe to that thread for notifications. 🤗
Thanks in advance for not opening duplicate threads.
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