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Question

Values selected for Paths steps aren’t being saved

  • August 11, 2021
  • 6 replies
  • 134 views
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Has anyone had an issue where the paths are not “remembering” the trigger you type in the section?

 

 

No matter what I type in “Enter or Select Value”, once you navigate away this section will be blank and the path will not run correctly. This is an issue I am seeing today, I have many ther zaps set up with paths that have the trigger working fine however any zaps I try to create today the path trigger is being removed.

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

6 replies

robschmidt
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  • robschmidtZapier Solution Partner
  • Zapier Solution Partner
  • August 11, 2021

Hi @Buttonjer 

You are right, Path is having some issues. I just tested and it seemed paths can’t remember the provided value.

 

Can you go ahead and submit this to the Zapier support, so that they can fix the issue, I am going to place one support ticket now: https://zapier.com/app/get-help?from_url=https%3A%2F%2Fzapier.com%2Fhelp

Outliant.com | Zapier Expert
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  • ButtonjerBeginner
  • Author
  • Beginner
  • August 11, 2021

Thanks @robschmidt at least I know it is impacting other people, been pulling my hair out for an hour, deleted and remade an entire zap thinking it was just an issue on my end.

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • August 11, 2021

@Buttonjer 

TIPS:

  1. Try using a different browser. (Zapier recommends Chrome)
  2. Try clicking on another field in order to get the Zap to auto save again.
⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
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  • ButtonjerBeginner
  • Author
  • Beginner
  • August 11, 2021

Done that many times. I think I will rather go with Robs suggestion who tested it also :)

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  • ButtonjerBeginner
  • Author
  • Beginner
  • August 11, 2021

Seems to be affecting many things across Zapier, I am suffering from “memory loss” on many cells. I am setting up some large zaps at the moment and after I match together 20 odd cells, 4 or 5 of them are “forgotten” when I go back in.

SamB
Community Manager
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  • SamBCommunity Manager
  • Community Manager
  • August 11, 2021

Hey @Buttonjer,

Thanks for flagging this up! I’m not seeing any similar issues reported at the minute but it does seem like it could well be a bug with the Paths app though.

It appears you’ve already contacted our Support team about this which is great! They’ll be able to help investigate this further and open up a bug report for this if necessary. :)

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