Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Hey there Zapier Community admins!

I updated the email address I use with Zapier a long while ago, and while that new email address is the one I use to log in to this community, I suspect notifications are still going to the old address. I logged in for the first time in a long time a few weeks ago to find dozens of DMs and post comments that I never knew existed, presumably because they’re being sent to my old (and defunct) email address!

Searching settings, I don’t see any place to update my notifications email address. Are you able to check this on the backend of the system to ensure my email notification settings are correctly going to the same email address I use to log in to the community?

The Zapier Experts support team reportedly made this change on March 12th, but I still haven’t received any notifications (despite continuing to receive them in-app).

HELP!

(also, I’ll keep this tab open so I can peek in on it on occasion, but since I’m not getting notifications right now, it’d be great if you could send me an email instead of just commenting here)

Hi there, ​@Todd Harper 👋

Sorry to hear you’ve not been getting those notifications from us! If the email address for your Zapier account was updated then that will have automatically been updated on your community account as well—the current email address for the community account would be the one we send notifications to, not your old one.

If you’re not getting the email notifications then its likely email notifications are disabled in your community account. 🤔

To check they’re enabled:

  1. Click on your profile icon.
  2. Select the Settings option from the menu that appears. 
  3. Then click on the Notifications tab.
  4. Enable the relevant email notifications that you’d like to receive that might be disabled.
  5. When you’re finished, use the Save changes button to save the updated notification settings.

0a29379fe81c8fb553e96de209d0c084.png
 

Can you give that a try and confirm that email notifications are either already enabled, or are now enabled?

And I’d recommend checking your spam or junk folder, or searching your inbox for emails from zapier.com, just in case the email notifications ended up in the wrong place.

I’ll also send you an email to make sure you don’t miss my reply here. Looking forward to hearing from you! 🙂

Wow - can’t believe I didn’t think to check spam 🤦🏻‍♂️ Disregard! I’ve got them.

 

No worries, ​@Todd Harper! Really glad you found them and that our system isn’t broken 😅

Terms & Conditions