Hi @JLO 

Good question.

For clarity and context, can you outline a specific example for us, and include screenshots?

Hey there @JLO , I’d love to help out. I agree with Troy, it would be super helpful to have some screenshots or a bit more detail on the Zap you’d like to piece together. In situations like this, knowing the trigger + app, Action + app, and end goal helps us figure out how to help you out best. Let us know if we can still help out with this!

Thank you. I haven’t started yet. I’m going to modify the zap discussed here to update one of my custom fields with text from the email. I’m trying to figure out if there’s a way to add that text to what’s already in the field rather than just replacing it. 

I’ll add more once I start working on it. 

Thanks @JLO for keeping up posted, and do let us know once you start going if you run into any roadbumps, we’re here to help! 

Best- 
Rachael