Best answer

Trying to toggle a checkbox on table when a new record is added in another table in the same base

  • 28 July 2020
  • 1 reply

I have a tank table and a tank ticket table.


The ticket table has a relationship setup that way users can pick which tank a ticket belongs to.


When the ticket record is created I would like to set a flag on the tank table to show a ticket has been opened.


Every time I do this the zap will work in testing but only for the row that I do it for.  The zap will also work for other new records when I manually process it.  It seems as if the trigger only works on manual processing or trigger testing.


I have tried two types of zaps


(1) new record > (2) search for existing record from step one’s tank key > (3) update tank key ticket flag to 1


I also tried new record triggers update  (skipping the search)



Best answer by Liz_Roberts 30 July 2020, 19:50

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Userlevel 7
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Hi @bfmlogos ,

Thanks for reaching out! To get the best answer here, I believe the Support team would need to look at your specific configuration/Trigger and troubleshoot further.

You can contact them here and someone will take a look at your specific Zap configuration just as soon as they can and get you squared away!