My Zap shows connection to Keap, but the data is not going from my Google sheet to my Keap Automation software any longer. This started two days ao. Has been running successfully for weeks but now isn’t.
Best answer
Troubleshooting Connection to Keap Automation
Best answer by SamB
Just wanted to follow up here as noticed
It appears that the email field was sometimes empty when the Zap ran and as the Keap step depends on the email field having a value, it errored. That error then prevented the Zap from adding the information from Google Sheets into Keap as expected.
To prevent errors about missing email addresses going forward, the email address would need to be supplied by Google Sheets every time the Zap runs.
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+14- Zapier Orchestrator & Solution Partner
- 34005 replies
Hi
Check the Zap is still ON.
Check your app connections here: https://zapier.com/app/connections
Check the Zap for errors in the Zap Runs here: https://zapier.com/app/history/
+11- Community Manager
- 9662 replies
Hey
Did Troy’s suggestions help here? We’d love to know if you were able to get this sorted all out, and if you still need some help please let us know! :)
+11- Community Manager
- 9662 replies
- Answer
Just wanted to follow up here as noticed
It appears that the email field was sometimes empty when the Zap ran and as the Keap step depends on the email field having a value, it errored. That error then prevented the Zap from adding the information from Google Sheets into Keap as expected.
To prevent errors about missing email addresses going forward, the email address would need to be supplied by Google Sheets every time the Zap runs.
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