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Troubleshooting Connection to Keap Automation

My Zap shows connection to Keap, but the data is not going from my Google sheet to my Keap Automation software any longer.  This started two days ao.  Has been running successfully for weeks but now isn’t.


Best answer by SamB 14 September 2021, 15:24

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4 replies

Userlevel 7
Badge +14

Hi @rrharperjr 

Check the Zap is still ON.

Check your app connections here:

Check the Zap for errors in the Zap Runs here:

Thank you very much, Troy.  Will do!

Userlevel 7
Badge +11

Hey @rrharperjr!

Did Troy’s suggestions help here? We’d love to know if you were able to get this sorted all out, and if you still need some help please let us know! :)

Userlevel 7
Badge +11

Just wanted to follow up here as noticed @rrharperjr reached out to our Support team who were able to spot the cause of the issue here. 

It appears that the email field was sometimes empty when the Zap ran and as the Keap step depends on the email field having a value, it errored. That error then prevented the Zap from adding the information from Google Sheets into Keap as expected.

To prevent errors about missing email addresses going forward, the email address would need to be supplied by Google Sheets every time the Zap runs.