I am using Personio and I have intigrated it with Zapier,
and I want to open a ticket in Freshservices (also intigrated) when a specific value is changed in an employee attribute.
So the attribute is called Hiring Status and I have values within that attribute (Contract sent, and Contract signed).
I have the ticket creation part working but how do I get it to trigger then the value of Hiring Status changes from Contract sent to Contract signed.
Best answer by Troy Tessalone
Hi
As Zap step 2 use either a Filter or Paths:
+14Hi
As Zap step 2 use either a Filter or Paths:
Thank you Troy,
I was trying to use filters but I can’t get them to work when the value changes from A to B.
It seems to work when the value is B, but if the value is B is opens a ticket anytime that record is B even if it hasn’t changed. I only want it to work when the specific value changes
+14
You can try updating the ticket to include a Tag or some field indicator that the Ticket was already processed, then Filter by that data point.
OR
You may have to create a log table to track which Tickets have already been processed.
You can use Zapier Tables for that, which count as 0 Tasks in Zap Runs.
https://zapier.com/apps/zapier-tables/integrations#triggers-and-actions
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