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Ticket handling between Hubspot and Asana

  • March 3, 2025
  • 2 replies
  • 38 views

We use HubSpot for our CRM and Asana for project management. When a client email creates a new ticket in HubSpot, we want to automatically create a corresponding task in Asana. All details from the email should be copied into both the HubSpot ticket and the Asana task. Furthermore, any updates to the HubSpot ticket should be added as new comments to the Asana task, and vice versa. Subsequent comments on the Asana task should also be added as new entries to the HubSpot ticket. Finally, any new emails within the same HubSpot conversation/ticket should be linked to the existing, correlated Asana task. We are hoping this is achievable with Zapier. If not, please let us know so we can explore alternative solutions. We would also appreciate any suggestions on how to implement a similar workflow with a slightly different approach.

Best answer by Troy Tessalone

Hi ​@Ciaran Coakley 

Info about trying to use Zapier for 2-way data syncing: https://help.zapier.com/hc/en-us/articles/8495908569613-Does-Zapier-support-two-way-syncing

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2 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • Answer
  • March 3, 2025

Hi ​@Ciaran Coakley 

Info about trying to use Zapier for 2-way data syncing: https://help.zapier.com/hc/en-us/articles/8495908569613-Does-Zapier-support-two-way-syncing


Hi @Ciaran Coakley,

I have the expeirence in setup up the whole workspaces of many companies till now. we can discuss it over a call. please free to reach out.

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