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Question

Test error when creating new item in Monday.com from Cognito forms

  • January 3, 2021
  • 2 replies
  • 161 views

Hello,

I’m fairly new to Zapier (have created a few successful zaps) but am stuck trying to add a new item to a Monday.com board when a new entry on a Cognito form is received. Everything proceeds great - the test data is pulling in and I’ve added the JSON column ID’s for the Monday columns,and matched to the Cognito forms item. When I test I get the “The item could not be sent to monday.com” error (see below). I’ve checked the connections with both Cognito forms and Monday, and reset the API key and I can’t figure out where the problem is. Thanks in advance!

 

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2 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • 34081 replies
  • January 3, 2021

Best piece of advice is to do process of elimination to determine which column(s) are causing the Zap to result in an error.

Test by adding or removing 1 field at a time to isolate the issue.

 

Check out these help articles:

https://support.monday.com/hc/en-us/articles/115005934989-How-to-create-an-integration-using-Zapier

https://support.monday.com/hc/en-us/articles/360014205860


AndrewJDavison
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  • Zapier Solution Partner
  • 2476 replies
  • March 2, 2021

@JillWhite Just checking in to see if you still need help with this?