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Question

Sync the JIRA tickets comments into Hubspot tickets

  • April 12, 2024
  • 3 replies
  • 184 views
A

Hi Folks

I'd like to grasp how to set up a ZAP to ensure that whenever new comments are added to JIRA tickets, those comments get added to the corresponding HubSpot tickets.

Could someone guide me through the configuration process for this scenario?

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

3 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • April 12, 2024

Hi @Appu Murugan 

Try these Zap steps:

  1. Trigger: Jira Service Cloud - New Comment
  2. Action: HubSpot - Find Ticket
  3. Action: HubSpot - Create Engagement

 

 

⚡ Troy Tessalone - AutomationAce.com | Top Zapier Solution Partner | #1 Zapier Community Contributor
A
  • Appu MuruganBeginner
  • Author
  • Beginner
  • April 14, 2024

@Troy Tessalone Is there a way to apply conditions to identify whether the comment is from the internal team or external team (customer)?

ken.a
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  • ken.aZapier Staff
  • Zapier Staff
  • April 15, 2024

Hi there @Appu Murugan,

I’m jumping in to see if I can help!

I did some digging into our notes, and it seems like the account type data is able to be returned by the trigger. Have you tried using the account type data in your scenario?

Kindly give it a try and let me know how it goes? I'll keep an eye out for your response!

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