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Question

Some fields are missing from the Jotform drop-down

C

I have set up a Zap to populate Jotform data into a new row in Excel. The tests appear to be working fine, but for a limited set of fields that are missing from my Jotform form. When I try to select the fields, many that exist on the Jotform are not visible in the dropdown here: 

 

 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

2 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @cwpowell321 

Good question.

Check out this help article: https://zapier.com/help/doc/jotform-values-are-missing-or-incorrect

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
T
Userlevel 3
Badge +4

Hey @cwpowell321! I just wanted to check in here and see if you were able to get your Zap sorted out? It looks like the data might be related to medical assessments, and might be protected. You can check if this is the case by :

HIPAA compliance

If your JotForm account has HIPAA compliance enabled, Zapier won’t receive values for any protected fields.

If you don’t need HIPAA-compliant forms, you can disable that feature:

  • In JotForm, go to your data settings.
  • Click Disable HIPAA Compliance
  • In Zapier, go to My Apps.
  • Click Add connection.
  • Search for and select JotForm.
  • In the dialog box, select No for the Account HIPAA compliant? field.

I’d love to hear if you were able to figure out a solution, best of luck!🙂

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