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SocialPilot “Cannot read property 'length' of undefined” error

  • August 16, 2021
  • 7 replies
  • 138 views

I have created a custom trigger that copies posts from my website’s blog to Social Pilot. The trigger has been working fine until last week. I have just noticed that it is giving me the error: Cannot read property 'length' of undefined. The Zap’s RUN ID is: 0090f337-49bc-a6a9-ac12-43ca10536391

In the Data In section it is showing:

group_id:

801ff2bc-5ae1-4b34-bbac-0923fbf2875d

account_id:

1:

1105219

post_content:

Tennis Ball VacuumA Design Story – Tennis Ball VacuumHi folks, I’m Walter Wardrop, an Operations Management Coach at the Growth Roundtable.  Many years ago, I was called on to help a company that had an issue with the product they had designed.   The company had come up with an item that was meant to go on top of the plastic container that usually holds three tennis balls.  The concept was to put the balls back in the tube/can, then seal and evacuate the air from the can.  This would help to store the balls in a better condition, and result in the balls lasting longer before they lost their bounce.  The inventor designed a device that would fit over the top of the can and seal the can.  A simple hand motion then squeezed the air out of the tube, creating a partial vacuum.The inventor was having a lot of trouble getting the parts of the lid to fit cleanly together so as not to allow air to leak out of the device.  These six or seven parts, made from two or three different polymers,  ...Read more: https://www.growthroundtable.net/index.cfm?fa=Blog&pg=cf_thread&tid=313http://www.growthroundtable.net

image_url:

https://www.growthroundtable.net/custom/AdminFiles/Images/1608689081851.jpeg

 

I am hoping you can help me figure out what is causing this error.

Best answer by jesse

Hey team! Just coming in a bit late here to share that this bug was resolved on October 5th, 2021 so you should no longer be experiencing these issues. Thanks!

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7 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • August 16, 2021

Hi @akraus 

Please post a screenshot of the Zap error.

Check your Zap app connections here: https://zapier.com/app/connections


  • Author
  • New
  • August 16, 2021

 


  • Author
  • New
  • August 16, 2021

I have also tested the account connection and the test was successful.


Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • August 16, 2021

@akraus 

Might be best to open a ticket with Zapier Support: https://zapier.com/app/get-help


  • Author
  • New
  • August 16, 2021

@akraus

Might be best to open a ticket with Zapier Support: https://zapier.com/app/get-help

Thank you. I have submitted a ticket as well but I have not heard from them yet. 


SamB
Community Manager
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  • Community Manager
  • August 17, 2021

Hey @akraus, welcome to the Community!

It appears our Support Team have since responded to you and identified that the Zap is running into a known bug with the SocialPilot integration. We don’t have an ETA on when it will be resolved but we will notify you by email, and post an update in this thread, as soon as it is! :)


jesse
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  • Architect
  • Answer
  • August 24, 2022

Hey team! Just coming in a bit late here to share that this bug was resolved on October 5th, 2021 so you should no longer be experiencing these issues. Thanks!