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Question

Shopify - Activecampaign Abandoned Cart email issue

M

Hi,

I am using a zapier trial version to integrated shopify and activecampaign account. I want to send an abandoned cart recovery email after 1 hour when someone abandons cart. Abandoned cart automation with email having abandoned cart block was configured and was set active in active campaign, and this automation was integrated it in actions section. After 1 hour of abandoned cart zap gets fired and send email, but the abandoned block section in email was not displayed. What could be the issue? Ami missing something?

 

Thanks,

Misha

 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

4 replies

AndrewJDavison_Luhhu
Userlevel 7
Badge +10

@Misha 

Just so we can understand exactly what your issues is, can you share a screenshot showing what you mean by missing block?

We're Zapier Certified Experts - we help businesses do cool stuff with automation | www.luhhu.com
GetUWired
Userlevel 7
Badge +12

Hi @Misha 

Just wanted to point out that Active Campaign and Shopify have a direct integration to watch for abandoned carts which can be coupled with an Active Campaign automation to wait an hour and send an email.
 https://help.activecampaign.com/hc/en-us/articles/115000202150-How-to-connect-your-Shopify-store-to-ActiveCampaign

 

https://help.activecampaign.com/hc/en-us/articles/360001046024 (article on triggering the automation)

M

Hi @Misha 

Just wanted to point out that Active Campaign and Shopify have a direct integration to watch for abandoned carts which can be coupled with an Active Campaign automation to wait an hour and send an email.
 https://help.activecampaign.com/hc/en-us/articles/115000202150-How-to-connect-your-Shopify-store-to-ActiveCampaign

 

https://help.activecampaign.com/hc/en-us/articles/360001046024 (article on triggering the automation)


Yes it worked perfectly ! But i want to figure out what i missed in zapier integration.

M

@Misha

Just so we can understand exactly what your issues is, can you share a screenshot showing what you mean by missing block?

Hi @AndrewJDavison_Luhhu ,

I’m attaching screenshots of active campaign automation and email template and the mail i got .
When i receive emails triggered from zapier, abandoned products section is missing even though the contact has products in abandoned cart. Contact is added and tag is placed as per automation, only issue is with abandoned products display.

 

Thank you.

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