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Set up email + Zendesk ticket alerts for early fraud warnings in Stripe

  • 11 January 2022
  • 11 replies
  • 77 views

Hello, so i want to set up a E-mail + zendesk ticket Alert for when we get a Payment received an early fraud warning!

But i am not abel to find the right event to identify this particular one.

Any help please? Thank you!

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Best answer by jayeshkumarbhatia 11 January 2022, 12:56

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11 replies

Userlevel 5
Badge +6

Hey @LeadsFactory  ,

 

You will have to make custom Webhook call. 

 

Here is the link to Stripe API Dpc - https://stripe.com/docs/api

 

To learn how to user Webhooks by Zapier, click here https://zapier.com/help/create/code-webhooks/trigger-zaps-from-webhooks

Hello, so i just created the webhook, but stripe doesn’t offer testing for this particular reason. Second thing is if i ad another step to identify the client on stripe, will the webhook gather the needed info, like charge id, client id, email etc, to identify him?

Userlevel 5
Badge +6

Hey @LeadsFactory ,

 

You can read here on how you can test it - https://stripe.com/docs/webhooks

 

More exactly what should i put in the Pick off a Child Key? Just to get the client email or charge id or anything.

Userlevel 5
Badge +6

Can you share screenshot @LeadsFactory ?

 

Can you share screenshot @LeadsFactory ?

So zapier will pick up the webhook trigger for the warning. But it’s just a trigger with no information, like what client opened the request or so on. And i am not sure what to put in the Child Label to grab the client info.

Userlevel 5
Badge +6

You can keep that empty @LeadsFactory , that’s an optional field. 

 

You can keep that empty @LeadsFactory , that’s an optional field. 

 

I understand, but will zapier gather the client information from the webhook? So that we can identify what client stated the dispute?

Userlevel 5
Badge +6

The best wat you can know is test it @LeadsFactory . Also you can check the Stripe API doc that i had shared on top so you can know sample payload. 

Ok, we will wait for a dispute and come back after, hopefully with good news :)). Thank you for your help and time!