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Best answer

Sending custom emails based on PayPal ticket types

  • January 21, 2025
  • 4 replies
  • 28 views

I’m trying to figure out how to send custom emails based on Paypal ticket type transactions. We sell tickets to workshops, and I would like to send custom emails for each workshop. I have the zap set up to send an email after each successful Paypal sale, but sometimes our Paypal sales are not to our workshops. Is there a way to filter by ticket type/ID, or create an individual zap for each ticket type? When setting up the Paypal Zap, there isn’t anywhere for me to select line information. Thank you!

Best answer by Troy Tessalone

Hi ​@PCETT 

Options for filtering/routing:

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4 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • Answer
  • January 22, 2025

ken.a
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  • Zapier Staff
  • January 23, 2025

Hi ​@PCETT,

I just came across your post here and wanted to check in here to see how you’re getting on. Were you able to try Troy’s suggestion here?

Please do let us know if you’re still in need of some help on this at all - happy to assist further! 🙂


  • Author
  • Beginner
  • January 23, 2025

Thank you so much - this is what I was looking for! Appreciate the support :) 


ken.a
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  • Zapier Staff
  • January 24, 2025

That’s awesome ​@PCETT! A huge thanks to Troy for pointing you in the right direction!

If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help! 🤗