I am trying to connect Samepage and Smartsheet. Smartsheet connects fine, but I keep getting a message that my Samepage account is expired. It is not. I checked the login credentials, and they are correct. Suggestions?
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+8- Zapier Staff
Hi
Thanks for reaching out! Sorry you’re running into this error message.
After a certain amount of time, your connection between Zapier and an app will expire. You will just need to reconnect the app via your Apps page following the below steps.
- Go to My Apps.
- In the Reconnect Needed section, click Reconnect to reconnect a disconnected app account.
- Follow the steps to reconnect the app account.
Let us know if you run into any additional issues or have any further questions! Happy to help!
- Beginner
Yes, I understand that. I have NEVER been able to connect Zapier to Samepage because I ALWAYS get that message.
Cassandra
+12- Zapier Staff
I’m sorry for the delayed reply on this
It looks like we’ll need to take a closer look at this one so I've escalated this to the Support team. Someone will be touch via email to help you with it as soon as possible.
+12- Zapier Staff
Hi
+11- Zapier Staff
Hi
We’d love to hear about how Samepage solved the issue, if they explained that to you. It might help others who run into this problem. Thanks!
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