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Question

Resolving WhatsApp to Google Sheets integration issues due to Meta Business Manager settings

  • June 19, 2026
  • 2 replies
  • 42 views
C

'm looking for advice on how to resolve an issue I'm having with connecting a WhatsApp business number to Google Sheets to create a new row every time the WhatsApp number receives a message. So this is the issue: 

My WhatsApp Business phone number has "Automatic Events" enabled in Meta Business Manager, which is blocking Zapier's webhook connection. This is a Meta configuration issue, not a Zapier issue.

The Meta support error (#3441061) is the blocker, and navigating Meta's interface to fix it is proving difficult.
I have already tried contacting Meta, but they referred me to WhatsApp Business Support. Unfortunately, the only response I’ve received is an email with instructions that appear to be out of date and do not match the current UI.

Has anyone else encountered this or have any suggestions on how to proceed?

2 replies

SamB
Community Manager
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  • SamBCommunity Manager
  • Community Manager
  • June 22, 2026

Hi ​@crgamboa, welcome to the Community! 😁

I haven't come across that specific error before, but found this guide from Meta on how to enable or disable automatic events:

  1. Access Meta Business Suite at https://business.facebook.com⁠.
  2. Navigate to Settings > Accounts > WhatsApp accounts and click your WhatsApp Business account.
  3. Scroll down to Privacy and data sharing in the Summary tab.
  4. Use the “Automatically identify... “ toggles to enable or disable automatic event identification as desired.

Are those instructions similar to what WhatsApp Support sent you?

F
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  • Fahad SZapier Solution Partner
  • Zapier Solution Partner
  • June 25, 2026

Hi ​@crgamboa any luck with SamB's suggestion, or still running into that error?

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