We accidentally triggered hundreds of Zaps when importing our contacts into Sierra. This was a one-time bulk contact import and not normal usage for our account.
How can I reach out to an agent to ask them to review our task usage during this accidental spike and consider crediting back the tasks consumed? We don't typically reach anywhere near this task limit, and we don't need a higher plan - this was purely an accidental bulk trigger.
We already created/submitted a ticket yesterday, but we haven’t received any response
Question
Request for task credit - Accidental bulk import triggered hundreds of Zaps
+14- Zapier Orchestrator & Solution Partner
Hi
You can try opening a ticket with Zapier Support: https://zapier.com/app/get-help
+11- Community Manager
Hi there
Sorry to hear about the accidental task usage here! Opening a ticket with our Support team like you’ve already done is the best way to get this resolved.
I had a quick look at your ticket and can see the team has since replied with some actions that they need you to take before they can assist further. If you don’t see their reply in your email inbox, I’d recommend checking your spam or junk folder, or searching your inbox for any emails from zapier.com in case it was misplaced.
Please do report back here to let us know how you get on with them. Want to make sure this gets sorted!
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