Hello Zapier Team,
My subscription was recently renewed, but I wasn't aware that the auto-renewal feature was turned on. I am already actively using Zapier on a different primary account, so I don't need the paid plan on this specific account.
Could someone please assist me in getting a refund for this recent automatic charge and help cancel the paid subscription on this account?
This is probably one for Zapier billing/support rather than the community.
Zapier says plan changes and cancellations can be managed from the Billing & usage page, and refund requests are handled under their billing/refund policy, so the best next step is to contact Zapier support directly from the Help Center/support form for that account.
So basically: cancel/downgrade the plan on that account first, then submit the refund request to Zapier support with the charge details.
+14Hi
Info about the Zapier Refund Policy: https://help.zapier.com/hc/en-us/articles/38624184577165-Zapier-refund-policy
+11Hi
The Community here aren’t able to make changes to your Zapier account or subscription on your behalf. You’d need to cancel the plan from the unwanted account by downgrading it to the Free plan to prevent any future charges. You can find instructions on how to do that here: Upgrade, downgrade or cancel your Zapier plan.
I see that you've also reached out to our Support team about this and they're awaiting your response. If you can’t see their reply in your email inbox, I’d recommend searching your spam/junk folder or searching your inbox for any emails from zapier.com.
Let us know if there’s anything else we can help with in the meantime!
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