I was sent an email before my subscription renewed. I downgraded to the free plan. But now I see I was charged a yearly fee. I have tried in the past to get a response from their sales team, or anyone...and never heard back. How do I get a refund?
Best answer
Refund
- Beginner
Best answer by rachael.silvano
Hi there
You’ll need to submit a ticket via Zapier Support for help with billing: https://zapier.com/app/get-help
You can also see more about billing and account questions here: https://help.zapier.com/hc/en-us/categories/8495838128909-Account-Billing
Thanks for coming by the Community and we wish you all the best- Rachael
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+14- Zapier Orchestrator & Solution Partner
Hi
Good question.
You’ll need to submit a ticket via Zapier Support for help with billing: https://zapier.com/app/get-help
+7- Zapier Staff
- Answer
Hi there
You’ll need to submit a ticket via Zapier Support for help with billing: https://zapier.com/app/get-help
You can also see more about billing and account questions here: https://help.zapier.com/hc/en-us/categories/8495838128909-Account-Billing
Thanks for coming by the Community and we wish you all the best- Rachael
- Beginner
Thank you! I will reach out again. I did a couple of weeks ago but haven’t heard back
I appreciate your help 😊
I need to start refunding process with zapier but i do not know from where i should create a ticket? Anyone help me?
+9- Zapier Staff
Hey there,
You can reach our support team for billing questions on the “Get Help” page. 🙂 Scroll to the bottom and you’ll find the “Accounts, pricing, and billing” section.
Just a heads up, you’ll need to be logged in using the email originally associated with the account.
I hope that helps! 🧡
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