Two-way integration between JIRA Service Cloud and Redmine should be realized using two Zap workflows.
First ZAP WF: JIRA Service Desk to Redmine.
How tickets form JIRA are created in Redmine? We have more projects on JIRA, we need to create JIRA task in particular projects (1:1) in Redmine. Project 1 in JIRA has paired Project 1 i Redmine, Project 2 in JIRA again Project 2 in Redmine. Than tickets from JIRA:Project 1 are created in Redmine Project 1, JIRA Project 2 in Redmine Project 2. Is this possible using Zapier?
Second ZAP WF: Redmine to JIRA Service Desk.
Tickets in Redmine should be then updated back in JIRA.
Does anybody has experience with this settings?