Question about using GMAIL as a Trigger

Question

I have a question about using GMAIL as a trigger.

I am trying to have my inbox listen for emails from Kijiji as a trigger.

Here is my scenario:

I would like to create an automation that uses a Kijiji reply as a trigger.

However there are two scenarios:

Scenario 1: Brand New email: Comes in as: Reply to your "xyz ad"

Scenario 2: A reply to your previous reply comes in as: Re: Reply to your "xyz ad".

I would like the trigger to only trigger once the first reply comes into the inbox, and not to reply when the secondary email comes in as: RE:

I don’t want the subsequent replies to trigger the automation.

I have tried all of the search terms to omit the RE: from the trigger, however it always picks up the subject even with the: RE:

nicksimard · Accepted Answer

Hi @tristonisaac!

You could try adding a filter step to your Zap, to only continue if the subject line does not contain the RE in the text. More info on filters: https://zapier.com/help/create/customize/add-conditions-to-zaps-with-filters

tristonisaac · Answer

Hi,  I’ve tried this last night after posting this, and it works!  Thannk you for following up!

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