Best answer

Question about using GMAIL as a Trigger

  • 11 May 2020
  • 2 replies

Userlevel 1

I have a question about using GMAIL as a trigger.


I am trying to have my inbox listen for emails from Kijiji as a trigger.


Here is my scenario:


I would like to create an automation that uses a Kijiji reply as a trigger.


However there are two scenarios:


Scenario 1: Brand New email: Comes in as: Reply to your "xyz ad"

Scenario 2: A reply to your previous reply comes in as: Re: Reply to your "xyz ad".


I would like the trigger to only trigger once the first reply comes into the inbox, and not to reply when the secondary email comes in as: RE:


I don’t want the subsequent replies to trigger the automation.


I have tried all of the search terms to omit the RE: from the trigger, however it always picks up the subject even with the: RE:


Best answer by nicksimard 12 May 2020, 01:26

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2 replies

Userlevel 7
Badge +11

Hi @tristonisaac!

You could try adding a filter step to your Zap, to only continue if the subject line does not contain the RE in the text. More info on filters:

Userlevel 1



I’ve tried this last night after posting this, and it works!


Thannk you for following up!