Problem: maximum_length 30

  • 24 March 2021
  • 2 replies

Userlevel 1



I want to connect Facebook Ads Leads with Zoho CRM, but when I test the zap this message appears.


I thought it could be due to the fact that the phone number section is more than 30 characters, so I tried putting the email trigger there, which has less characters, and it worked. 

How can I solve this problem? Why did it happen if I’ve not changed anything recently?



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2 replies

Userlevel 7
Badge +13


The sample record from the FB Lead Ads trigger has dummy data which is not a real phone number, hence the error message from Zoho CRM.

Try selecting a different sample record from the trigger step:

Make sure to check these help articles:


Userlevel 3
Badge +6

Hey @CORR,

I just wanted to check in on this post!

Did Troy’s suggestion help get things working or were you able to find a solution?