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Question

Problem: maximum_length 30

  • March 24, 2021
  • 2 replies
  • 130 views
C

Hi!

 

I want to connect Facebook Ads Leads with Zoho CRM, but when I test the zap this message appears.

 

I thought it could be due to the fact that the phone number section is more than 30 characters, so I tried putting the email trigger there, which has less characters, and it worked. 

How can I solve this problem? Why did it happen if I’ve not changed anything recently?

 

Thanks

    This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

    2 replies

    Troy Tessalone
    Zapier Orchestrator & Solution Partner
    Forum|alt.badge.img+14
    • Troy TessaloneZapier Orchestrator & Solution Partner
    • Zapier Orchestrator & Solution Partner
    • March 24, 2021

    Hi @CORR 

    The sample record from the FB Lead Ads trigger has dummy data which is not a real phone number, hence the error message from Zoho CRM.

    Try selecting a different sample record from the trigger step: https://zapier.com/help/create/basics/change-the-test-data-in-your-zap-trigger

    Make sure to check these help articles: https://zapier.com/apps/facebook-lead-ads/help

     

    ⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
      william
      Forum|alt.badge.img+6
      • williamZapier Staff
      • Zapier Staff
      • May 25, 2021

      Hey @CORR,

      I just wanted to check in on this post!

      Did Troy’s suggestion help get things working or were you able to find a solution?

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