Question

Place outbound calls via Twilio that get forwarded?

  • 9 February 2022
  • 8 replies
  • 83 views

Hello! I’m trying to place outbound calls from my Facebook lead ads.

I found the option to place a call with the Twilio integration, but as far as I can tell that’s just to read a message to the number being called.

What I’m trying to do is place an outbound call to my new lead, then when they answer they hear a “Hello! This is _____. We have a live agent waiting to help you. Please press 1 to be connected.”

Then I’d like the caller to be able to press 1, which forwards them to the number of the agent.

Is this possible?

Thank you!


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8 replies

Userlevel 7
Badge +14

Hi @jadecomputer 

Check out Twilio Studio: https://www.twilio.com/docs/studio

 

Hi @Troy Tessalone

I am doing the same thing as @jadecomputer  but even after configuring the Twilio Studio Flow, the Zap ends after saying the message. How do I connect the Studio flow I created to my Zap?

Thanks

 

 

Userlevel 7
Badge +14

Hi @jjhayar01 

Please clarify your Zap steps that are being used with screenshots, thanks.

Hi @Troy Tessalone

 

Sure. It is basically the same with  @jadecomputer. When a Facebook Lead gets to my Ad, i connect them with Twilio via Zap, Action is to Call Phone and Say a message. Asking them to Press 1 to be connected to an Agent. After the message is said during call, the call ends. 

 

 

Userlevel 7
Badge +14

@jjhayar01

You need to use this Twilio Studio Flow to as the trigger: REST API

Click the (?) to learn more.

 

In the Zap instead of the Twilio Call Phone step, you’d use a Webhook POST request: https://zapier.com/apps/webhook/integrations#triggers-and-actions

Userlevel 7
Badge +14

@jjhayar01 

I’m gonna put together another topic with a how to guide for triggering a Twilio Studio Flow via a Zap.

Userlevel 7
Badge +14

@jjhayar01 

Check out this related topic:

 

@jjhayar01

Check out this related topic:

 

Thanks @Troy Tessalone