Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Question

Pardot permissions error - 'Error code: 46'

  • December 1, 2021
  • 3 replies
  • 83 views
A

We have a Zap set up to create a prospect in Pardot whenever a LiveChat session is finished. It was set up without any problems and has been running fine for the last 2 months. The individual who set it up no longer works in my department, so I went to update the zap with the new LiveChat account and Pardot account to sync and we’ve been getting an error (46): Pardot ran into an error: This API user lacks sufficient permissions for the requested operation. Error code: 46.

I’ve checked with my IT department and I have the same permissions as the previous account. Why would I still be getting this error?

 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

3 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • December 1, 2021

Hi @Andrew Humme 

Error: This API user lacks sufficient permissions for the requested operation

Pardot requires that you are an admin to perform certain actions. You can see permissions for your users here: https://pi.pardot.com/user

You’ll need to upgrade your user’s role to Admin, then reconnect the account to Zapier and try again.

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
A
  • Andrew HummeBeginner
  • Author
  • Beginner
  • December 1, 2021

Thanks for the reply @Troy Tessalone. My IT Dept says I am already a Pardot admin, do you know if you can set a pardot admin and not also be a SF admin? I think there is some confusion around privileges. 

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • December 1, 2021

@Andrew Humme 

I suggest reviewing the available help articles for Salesforce and Pardot…

Pardot: https://zapier.com/apps/pardot/help

Salesforce: https://zapier.com/apps/salesforce/help

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
Terms & ConditionsAccessibility statement