Best answer

Outlook to Salesforce - Inbound Emails to Leads

  • 14 April 2020
  • 1 reply

I’m currently trying to build out a zap that will create a lead within salesforce upon any received emails to a specific inbox. The problem I’m coming across is that I can’t display the full message in the description field within Salesforce. 

The body preview shows correctly but doesn’t show the full message. 

The body with HTML coding shows all the coding which a mess to look. 

Is there an option or way to have the full message text show within Salesforce (in a specific field)? 

Thanks in advance for the help! 


Found my own solution - use IMAP by Zapier instead of Outlook. 


Best answer by nicksimard 15 April 2020, 23:04

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Hey there!

Seems like you found a solution to your problem — that’s awesome! I’m going to quote that part of your message and mark it as Best Answer so that anyone else who finds this topic can see it :)


Found my own solution - use IMAP by Zapier instead of Outlook.