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Question

Outlook events from US based account not being added to Clockify

  • October 11, 2021
  • 5 replies
  • 33 views
J

We have created ZAPs to use Calendar Event Start in Microsoft Outlook to create Clockify entries.
I have one account (the only colleague in the US) the rest of us are UK based that refuses to see any new events created in Outlook. the ZAP completes all the tests during set up but NEVER adds an entry to clockify.

Any ideas on how best to trouble shoot this??

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

5 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • October 11, 2021

Hi @JohnatTharstern 

Please post screenshots with how your Zap steps are configured, thanks.

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
J

The interesting thing is that when i attempt to bring through some events for testing it ONLY finds a handful (three) and they are ALL public holidays 
 

 

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • October 11, 2021

@JohnatTharstern 

NOTE: Zap triggers only pull back up to 3 of the most recent examples.

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
J

Thank you @Troy Tessalone so thats an intersting point, when you query the outllok account it only finds national holidays (Christmas and other national holidays) not the most recent appointments. if i delete the national holidays from the account then it just finds more. it does not find anything other than these events. its really odd

    

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • October 13, 2021

@JohnatTharstern 

Might be worth opening a ticket with Zapier Support: https://zapier.com/app/get-help

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
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