Office 365/Outlook Sending Duplicate Emails

  • 16 June 2021
  • 1 reply

I have an automatic email setup that gets triggered when a client signs a Practice Ignition proposal. Office 365 Outlook is supposed to send a message to my admin/onboarding team… but lately it’s sending 3 duplicate messages. Anyone else encountering this error and know how to fix it?

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1 reply

Userlevel 7
Badge +14

Hi @coolguy007 

Check your Zap Runs history details:

You can see timestamps of each Zap step and the DATA IN/OUT for each step.

This may help you troubleshoot if/why duplicates are happening.