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Best answer

No emails from zapier?

  • February 14, 2023
  • 1 reply
  • 97 views
OliverJ

Hello

 

so i just created a zapier account yesterday, and i have tried resetting my password, but i am not getting any email from zapier even though it says it have sent an email to me regarding the password reset. i am using my google workspace email, and i have checked everything ( also the spam folder) but there is simply just no email.

 

i did not get any email when i created the account either. 
 

Thanks for your time 👍

Best answer by Danvers

Hi @OliverJ!

I can see that you reached out to the support team about this and they found that we’ve had some trouble sending emails to your domain:

I took a peek at our mail logs and see that all our attempts to send the password reset email to [your email address] had failed.
 
It looks like the password reset emails didn't make it to you due to the underlying email issues with the [your domain] domain. Our email logs show that the domain doesn't have MX records. Quora has some information on what that error means here: https://www.quora.com/What-does-no-MX-records-mean-in-a-Domain-Name-System
 
My recommendation would be to look into resolving the DNS issues that you're having with that domain. From there, you should be able to receive a password reset email and then reset your password so that you can log in.

 

I hope that helps to clear things up, let us know how you get on, if you’re able to take a look at the domain issue. Thanks!

    This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

    1 reply

    Danvers
    Forum|alt.badge.img+12
    • DanversZapier Staff
    • Zapier Staff
    • Answer
    • February 14, 2023

    Hi @OliverJ!

    I can see that you reached out to the support team about this and they found that we’ve had some trouble sending emails to your domain:

    I took a peek at our mail logs and see that all our attempts to send the password reset email to [your email address] had failed.
     
    It looks like the password reset emails didn't make it to you due to the underlying email issues with the [your domain] domain. Our email logs show that the domain doesn't have MX records. Quora has some information on what that error means here: https://www.quora.com/What-does-no-MX-records-mean-in-a-Domain-Name-System
     
    My recommendation would be to look into resolving the DNS issues that you're having with that domain. From there, you should be able to receive a password reset email and then reset your password so that you can log in.

     

    I hope that helps to clear things up, let us know how you get on, if you’re able to take a look at the domain issue. Thanks!

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