Hi @maryyeo 

Looks like you are linking to a gallery page on IMGUR, which is different than a link to a publicly hosted file.

The detected file type for the link you included for the media is: text/html

Try using this file link: https://i.imgur.com/bhWZFQb.png

Hey Troy! Can you elaborate? 

This is the link where the image is currently hosted, so what should i put instead?

https://imgur.com/gallery/bhWZFQb

Thanks!

@maryyeo 

Try using this file link: https://i.imgur.com/bhWZFQb.png

Still doesnt work :( 

@maryyeo

Here’s the ClickSend help doc about sending files in MMS: https://help.clicksend.com/article/ek4bc3mded-supported-media-formats

Perhaps try hosting your image somewhere else, such as in GDrive or Dropbox.

@maryyeo 

You can try reaching out to Zapier Support for help: https://zapier.com/app/get-help

You may need to reach out to ClickSend support about this: https://www.clicksend.com/us/help/contact/

@maryyeo 

You may have to use the ClickSend API: https://developers.clicksend.com/docs/rest/v3/#send-mms

Supported File Types

• Supported file types are listed below. If you need to convert a file to a supported format, it can be first passed to our uploads endpoint: /uploads?convert=mms
• This will return a URL to the converted image file that can be used in the /mms/send endpoint.
• Contact us to add support for any other file type.

FYI: App APIs can be used in Zaps with the Webhooks app: https://zapier.com/apps/webhook/integrations#triggers-and-actions