Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Hello, i have the following problem after connecting manychat with zapier and omnisend, when a user gets tagged in manychat it gets pulled into omnisend via zapier, there is not problem with the manychat connection, but whenever i setup a trigger a custom event in omnisend and setup everything i get this error when testing 

“The event could not be sent to Omnisend. Cannot read property 'fields' of undefined” How can i avoid it i’m only pulling the email address like required by the fields.

 

 

 

Hi there @Onpointproduction - Thanks for the question and providing details! My team is requesting this issue warrants a support ticket further investigate. I’ve gone ahead and created a ticket on your behalf. Please reply to that ticket at your earliest convenience. Thanks again! 

Hello Steph, thank you, but i’m unable to find the open ticket. Can you help me out?

 

 

Hello Steph, thank you, but i’m unable to find the open ticket. Can you help me out?

 

Hi there, thanks for letting me know. It looks like we sent you two follow-up emails since the ticket was recreated. Would you be able to check your spam inbox to make sure our messages to you didn’t get lost there? Thanks!

Hi, I had this problem as well. The solution in my situation was to enable the omnisend custom event which was created in Store Settings > Integrations and API > Custom Event. 

 

Thanks @SeanG for sharing the answer! 

Reply


Terms & Conditions