Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Good Day!

I am trying to find a custom field e.g. Order ID from Manychat to Fulfillment Order in FBA. I am sure that my Order ID format is correct and the Order Id exist but I can’t seem to make the zap work. It always says that ‘Nothing could be found for the search’

I tried making it the other way FBA to Manychat and it worked. So I wonder what is the difference with the format of my order id when they are the same and I can’t make the first one work. 

I hope my question is clear.

Hey! Do you have a common email between both platforms? 

I’d look into the possibility of performing a lookup based on this value.

That would normally be my recommendation.

Hey! Do you have a common email between both platforms? 

I’d look into the possibility of performing a lookup based on this value.

That would normally be my recommendation.

FBA orders don't have real email address so I can't use that as a lookup value even if I have the customer email in manychat, but thanks though. 

Hi @LearningNewbie It sounds like this will be tricky for us to troubleshoot without really digging into the Zap so I've escalated this to the Support team. Someone will be touch via email to help you with it as soon as possible!

Hi @LearningNewbie - Just checking back with you regarding this issue. Are you still needing assistance? Danvers had requested additional information from you but has not heard back. If you still need assistance, please don’t hesitate to reach back out to us!

Hi @LearningNewbie!

Since this was a little while ago, I wanted to check in to see if you’d managed to solve this or whether you still needed help here. Please let us know!

Hi @LearningNewbie!

Since this was a little while ago, I wanted to check in to see if you’d managed to solve this or whether you still needed help here. Please let us know!

I’m having this issue too

Action: Find Fulfillment Order in Fulfillment by Amazon (FBA)

Event: Find Fulfillment Order

I put in the Order ID of a real current order

I get an error on test “Nothing could be found for the search.”

See screenshots

@PeterR Are you still having issues here? Is this happening on all of your orders. If so we might want to escalate this to the support team

Terms & Conditions