In Insightly, I have an automated workflow that can trigger on Contacts (3 tasks appear on the 'Activity' feed of a Contact). However, in the 'My Tasks' section, all of the tasks aren’t linked to a contact, so when I or my colleagues are completing these tasks, we have no idea who these tasks are connected to and for what specific opportunity. How can I link these tasks to a Contact AND an Opportunity through Zapier (some of the contacts have more than one opportunity, so I would want to have the tasks linked to each opportunity per contact)?
Question
Linking tasks to Contacts and Opportunities in Insightly using Zapier
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+14- Zapier Orchestrator & Solution Partner
Hi
For us to have more info, post screenshots showing how your Zap steps are outlined/configured.
In the Zap steps, you should be able to map the record IDs across steps to link the records.
+6- Zapier Solution Partner
Hey
For the contact to have the links with other objects in insightly, you will have do it explicitly as it doesn’t happen automatically.
Can you see the option to give the link object in create record action? If not, you will probably have to do it by querying the Insightly API directly using Webhooks in Zapier. Here is a helpful article about Webhooks in Zapier- https://zapier.com/apps/webhook/integrations. Here is the API documentation- https://api.na1.insightly.com/v3.1/#!/Overview/Introduction.
I know it can get a bit more technical and complex but if it’s important for you, you can give this approach a try. Hope it helps!
PS: If you need more active help, I’m happy to connect through my Zapier Solution Partner page if you’d like to reach out here- https://zapier.com/partnerdirectory/automation-jinn
+11- Community Manager
Hi there
I saw you reached out to our Support team and they suggested using an Update Record action to help get the contact and opportunity linked to the Insightly task. Did that do the trick, or did you have any luck with the Webhooks approach Sparsh suggested here?
Let us know what worked, or if you could do with some more help. Happy to help if you’re still stuck at all 🙂
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