I’m trying to post a comment from Zendesk as webhook, which generally works just fine. However, as soon as the message is written with line breaks the webhook field structure gets affected. This makes is impossible to access the fields in actions further down in the Zap.
Webhook without the line break:
message: Message without a line break
Webhook with line break:
"message": "Hi Peter,
This is a message with a couple of line breaks
This is the body I’m sending from Zendesk:
just sent you two examples. One with and one without line breaks.
Thanks I saw the data, it is really nested and unstructured. I will try some.
From here try to remove everything before “message” with a text formater (I think its the most efficent way)
The dict (json) is badly designed by zendesk via the query they send over.
Use the formater Text after the code:
Now you could replace the [“
With more time one could maybe do it better with code - but as hotfix it should work.