I have a Zap which is two steps:
- Appointment is created in Acuity
- Create a case in Zendesk
Today, one of our appointments was not converted to a case. I looked at the Zap and see that it was never triggered. There’s no error or anything from what I can see.
In addition to this Zap, we have one which edits a Zendesk case when the appointment is rescheduled and another which closes the case when the appointment is cancelled. We had quite a few events in Acuity today - could it be that we ran into some kind of limitation in Acuity or Zendesk? Has anyone experienced this before?
And I have already checked - we have over 1,000 tasks left for this month so it was not a limitation on our Zapier account from what I can see. Any thoughts on this are appreciated. Thanks!
Update: The appointment was scheduled at 2:11 PST and the Zap was just triggered at 2:58 PST. So it went through but the delay has caused a problem with our agents’ scheduling. Hoping to figure out why it was delayed for so long.
Best answer by Troy TessaloneView original