I currently have trouble when I am using the Update Issue in Jira Software Cloud. The problem arises I enter a custom value as the issue key using a value from a previous step in my automation. When I try to do so I get a “Zapier had trouble retrieving custom fields from Jira" as seen below. I already contacted support and it seems that it is a bug that Zapier is working on, but I was wondering if anyone had a workaround that works so that I may update my issues.
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/86a95295-639d-4c9f-8170-220dba0c834a.png)
Best answer by arkhamknighthell
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