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Best answer

Jira Software Cloud Workaround for "trouble retrieving custom fields from Jira"

  • March 16, 2020
  • 3 replies
  • 1029 views
Forum|alt.badge.img

I currently have trouble when I am using the Update Issue in Jira Software Cloud. The problem arises I enter a custom value as the issue key using a value from a previous step in my automation. When I try to do so I get a “Zapier had trouble retrieving custom fields from Jira" as seen below. I already contacted support and it seems that it is a bug that Zapier is working on, but I was wondering if anyone had a workaround that works so that I may update my issues.

 

Best answer by arkhamknighthell

@moscamo

I actually ended up using the solution found in: https://community.zapier.com/ask-the-community-3/update-status-issue-on-jira-is-not-working-971

Basically instead of using the JIRA automation I created JIRA API request by doing the following:

  1. Webhooks by Zapier
  2. Selecting Custom Request 
  3. Under method I used Put.
  4. Added my data in JSON format
  5. Authorization I had to create a JIRA API Key.
  6.  Headers: Content-Type: application/json

This allowed me to make changes to the JIRA ticket I was trying to modify.

    This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

    3 replies

    Danvers
    Forum|alt.badge.img+12
    • DanversZapier Staff
    • Zapier Staff
    • March 19, 2020

    I’m sorry that you’ve run into this trouble with your Zap and thanks for letting us know that you’ve already contacted the Support Team about this.

    I’ve not come across a workaround myself and I’m not sure that it will be possible but if anyone has any ideas, please let us know!

      • moscamo
      • New
      • April 6, 2020

      @arkhamknighthell & @Danvers any news on this; i have the same issue; i’ve raised it with support today. Fingers crossed you have found a permanent solution or workaround.

      Forum|alt.badge.img

      @moscamo

      I actually ended up using the solution found in: https://community.zapier.com/ask-the-community-3/update-status-issue-on-jira-is-not-working-971

      Basically instead of using the JIRA automation I created JIRA API request by doing the following:

      1. Webhooks by Zapier
      2. Selecting Custom Request 
      3. Under method I used Put.
      4. Added my data in JSON format
      5. Authorization I had to create a JIRA API Key.
      6.  Headers: Content-Type: application/json

      This allowed me to make changes to the JIRA ticket I was trying to modify.

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