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Hi,
I'm using a Zap that updates a specific contact property in HubSpot when someone submits a JotForm.

The Zap works correctly for one user (Davide), and the contact property is updated as expected. However, when another existing contact (e.g., Giacomo) submits the same form, the Zap does not update the property in HubSpot, even though:

  • Step 2 (“Find Contact”) correctly finds the contact by email and returns the correct HubSpot ID.

  • Step 3 (“Update Contact”) is configured to update a single custom property with a value from JotForm.

So the contact is found, but the update is not being applied for anyone except Davide.

Could this be due to:

  • Issues with the property configuration in HubSpot?

  • A problem in the way the field is mapped in the Update Contact step?

  • Any limitation on Zapier’s side when updating the same property across multiple users?

Can you please help me identify why the contact is found but the property is not updated?

Thanks!
Davide

Can you send screenshots of the configuration screen of the “Update Contact” step? It sounds like you have mapped all updates to Davide statically instead of being dynamic based on the “find contact” step.

Hi ​@DavideITA 

Make sure to map the ID of the Contact found in Zap step 2 to Zap step 3.

Help link for mapping variables to dropdown fields and expected values: https://help.zapier.com/hc/en-us/articles/8496241696141-Add-custom-values-to-dropdown-menu-fields-in-Zaps

Can you send screenshots of the configuration screen of the “Update Contact” step? It sounds like you have mapped all updates to Davide statically instead of being dynamic based on the “find contact” step.

it could be! how can I fix it?

 

In your second screenshot, it looks like you have manually typed in “8767” in the Object ID field, and I’m guessing that is the ID for Davide. You need to use a dynamic value that is returned as the output from Step 2.

Hi ​@DavideITA 

Make sure to map the ID of the Contact found in Zap step 2 to Zap step 3.

Help link for mapping variables to dropdown fields and expected values: https://help.zapier.com/hc/en-us/articles/8496241696141-Add-custom-values-to-dropdown-menu-fields-in-Zaps

yes I did it, but is seems that the workflow works only for that ID, and not for the rest

​@DavideITA 

In Zap step 3, for the field: Object ID

You need to click the [...] button at the right of the input field in EDIT mode to change to “Custom” mode, then map the ID variable from Zap step 2.

 

It works! Thanks

Wow! Thank you for confirming that Troy’s resolution got the Zap running. This will significantly help our Community members to have as a reference for the same issue.

It sounds like the issue is likely with the field mapping or HubSpot property settings. Since the contact is found, check if the JotForm field you're mapping has data for all users and that the HubSpot property is editable for everyone. Also, review the Zap history for skipped steps or blank values. There’s no Zapier limitation here—it’s most likely a data or config mismatch.

 

 

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