Hi All,
So having a look at the new policy mentioned here: New Policy
Isn’t this illegal in the EU where final sales doesn't exist? Every customer has the right on refund within 14 days of purchase regardless of reason I am pretty sure.
EU Law: Law
UK Law: Law
Website: Link
Thanks, Jasmine.
Hi
Welcome to the Community! 
It looks like you have reached out to our Support Team regarding your concern. I recommend continuing the conversation with them via email for further clarification about the new refund policy.
I appreciate your patience and understanding.
It would be really helpful to have the conversation here where other users can read it!
It would be really helpful to have the conversation here where other users can read it!
Don’t worry chief, not hiding anything. Staff team trying to hide their nonsense. Here you go: https://jasmeow.pics/6SGZai.png
Hi 
I just came across your posts here and wanted to share a link to the policy update, for anyone that stumbles across this post looking for confirmation that the new refund policy is subject to local law: Zapier's refund policy will change on August 30, 2024
Hope that helps! 
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