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Is it possible to add a Zendesk tag -- add to specific Notion database?

  • 27 October 2021
  • 2 replies
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Userlevel 1

Hi I just have a question regarding zendesk action and triggers: would you be able to use automate adding a notion database if you add tag to a ticket.

 

so it would go:

 

Add zendesk tag to ticket —> add to a notion database 

 

is that a possible flow in the zapier editor? Thanks in advance 

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Best answer by Troy Tessalone 27 October 2021, 21:11

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Userlevel 7
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Hi @Mwong 

These are the available Zendesk Zap triggers:

 

I don’t see a Zendesk Zap trigger for Updated Ticket.

 

An advanced approach to try is by using Zendesk Webhooks: https://support.zendesk.com/hc/en-us/articles/4408839108378#topic_bwm_1tv_dpb

The Zap trigger would be a Webhook Catch Hook: https://zapier.com/apps/webhook/integrations

 

Userlevel 1

Thank you very much, that’s really helpful!