Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

HI There

I am trying to link our Xero and Hubspot accounts to pass through key info to our customer records such as Invoice IDs, Amount outstanding etc.

Setting this up all works EXCEPT i need to dynamically populate the HS ID for the lookup, so this has been added on Xero in the Account Number screen (as there is nowhere else to add it)

However this then doesnt seem to be an available field in the Zap (so presuming its not pulling in on Zapier side or not supported on the Xero API?? However it seems to be supported on the Xero API https://developer.xero.com/documentation/api/contacts - “AccountName”

Anyone found a workaround here??

Thanks

Steve

 

 

Hi @IntelligentReach ,

Thanks for reaching out!

I see you are working with Jason in Support on this issue. He will be able to dive into your Zap and troubleshoot from there!

I’ve gone ahead and edited your image above so no personal information is shared. I will circle back to update this thread once Jason has resolved your ticket :slight_smile:

Please let us know if you have any additional questions!

Hi @IntelligentReach!

I wanted to check in with you on this one, since I don’t see a response to the message that our Support team had sent you. Did you still need help here or did their reply to you help you resolve things? Please let us know :)

ni @nicksimard sorry not seen any update about adding this AccountName attribute to your Zap for this platform? Has this been added now, if it has i can check please let me know

ni @nicksimard sorry not seen any update about adding this AccountName attribute to your Zap for this platform? Has this been added now, if it has i can check please let me know

 

Hi there @IntelligentReach, it looks like Todd from Zapier Support reached back out to you. Can you let us know if the following answer was helpful? 

I just want to make sure I understand your request correctly. Are you hoping to see an AccountNumber field returned for the New Payment trigger?

I checked on another customer's account and I see that Xero can return the AccountNumber field within the Contact block of data. However, it seems like this field is not always passed through to us. Perhaps it's a field that needs to be explicitly set within Xero?

Let's try this.

Could you create a New Payment within Xero, making sure the AccountNumber is filled out? After that, pull a sample of data in Zapier for your and send me a screenshot of the data that's returned.


9a4edda6cfa0bdab411cf9c85aa9ae57.png

If the AccountNumber isn't in the data returned, I'll look in our logs to see if that information is being swallowed somehow.

Please reply back once you've been able to do this.

HI there, thought it best to continue this thread rather than start a new one.. I can’t seem to get a return for AccountNumber from Xero?

 

Solved: Issue was the AccountNumber field doesn’t return if its not populated.

Terms & Conditions