Hi guys, I have a question about inserting custom fields from Intercom conversation into a Case object in Salesforce. My scenario is: in the Intercom chat it’s possible to fill some custom fields in a bot path, but this doesn’t happen all the time. If I configure Zapier to create a Case record with those fields what will happen if those fields don’t come in the Intercom conversation record?
Best answer by Troy TessaloneView original
If those are required fields on the Salesforce Case object, then the Zap will likely error, otherwise an empty value would be sent to Salesforce.