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Incoming call via VOIP app contact look up

  • 22 April 2021
  • 2 replies
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Hi!

Are there any existing solutions that would support a User receiving an incoming call via a VOIP app (trigger), the Zap then searches a CRM for matches to the phone number and returns to the user Contact information? E.g. Name, company info etc. 

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Best answer by Troy Tessalone 22 April 2021, 16:38

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Hi @John H 

What you’re describing sounds more like frontend scripting in real-time, whereas Zapier is best suited for backend app to app automation.

To do front end scripting you’d likely have to leverage an app’s APIs to achieve the desired functionality.

 

Most popularCRMs have a Search action available.

What VoIP app and CRM app are you using?

VoIPs: https://zapier.com/blog/best-virtual-phone-voip/

CRMs: https://zapier.com/apps/categories/crm

Hi Troy! Thanks for your reply. I think we’re looking at more of a direct API integration is the requirement here is certainly real time for the info to be displayed to the user. 

We’ll go down this route. 

Ta!