We have preferred ways of transferring data, e.g. use the official application integration.
Occasionally this fails, usually because the accounts disconnect.
I do detect this in Zapier, and I alert the IT team through Opsgenie.
But I still want the data to flow to the downstream system, even - for example - if the fields are not mapped properly.
e.g. we get a sales enquiry. It’s critical that this message gets through.
If I can’t properly file the Jira request that we’d normally use, I want to alternatively send an email that has all the data smashed together.
This way we can take action while IT get the integration straightened
How can I detect IN THE ZAP that the Jira account got disconnected?
I’m assuming that at the Zap level I should be able to DETECT account failure, and then have a backup step, perhaps after a Filter.
Is this the case?
Best answer by steph.nView original