I have sent the same support request half-a-dozen times over a week or so and still haven’t received a response. Nothing in my spam folder 🤷♂️
It’s a lot of money per month to receive no support!
Best answer
I haven't received a response to my support request.
- Beginner
- 2 replies
Best answer by JaytownBest answer by Jaytown
Looks like Hubspot was filtering these messages. I have responded directly from the email provider. Thanks.
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.
+3- Zapier Staff
- 35 replies
Hi
Thank you for posting in the Zapier Community! Happy to help here.
The Zapier Support team does our best to reply quickly to all of our customers, but please note that it can take up to a day (24 hours) to receive a response depending on our queue volume!
I took a peek at your Support requests and one of our awesome teammate replies to your requests last week on Wednesday and then another one on Friday. Could you please check if you have received email responses from one of our Support people?
Please let me know how it goes!
- Beginner
- 2 replies
Thanks EJR. I can’t find any response. I have checked my spam folder as well.
Is there a special support email address that they use?
Zapier sends so many emails, it is really hard to identify a support one.
+3- Zapier Staff
- 40 replies
Hey
Our replies will be coming from help@zapier.zendesk.com
Could you run a search in your emails to see if you can track those down?
If you can't find them let me know and we will investigate!
- Beginner
- 2 replies
- Answer
Looks like Hubspot was filtering these messages. I have responded directly from the email provider. Thanks.
+3- Zapier Staff
- 40 replies
I am sure support will be able to help you out now you can reply to us!
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