Hi ​@avelureno,

Welcome to the Community.

Creating an AI agent that checks order statuses and tracks orders via Zapier involves integrating your eCommerce or order management platform's API. First, set up a "Webhooks by Zapier" trigger to allow the AI agent to initiate a Zap when an order status needs to be checked. Then, authenticate the API by generating and entering an API key or token in Zapier. Next, configure an "API Request (Beta)" action, where you'll input the endpoint for order status or tracking and map the order ID from the trigger to the request. After receiving the API response, use Zapier's "Formatter" or "Paths" actions to extract key details like order status and tracking number. Finally, return the extracted data to your AI agent through a webhook, another API call, or the agent's preferred input method. The exact setup will vary based on your platform's API documentation.

I hope this information is helpful. If you have any further questions, please don't hesitate to ask.

Hey ​@avelureno, just checking in—did Jammer’s suggestion here do the trick? Or were you able to find a different solution? 

We’d love to hear how it’s going, keen to ensure you’re all set!

Hello Sam,

I did not get a chance to implement it yet. I got distracted with another project while I was waiting for a response.

I will try it this week.

Hi ​@avelureno,

No worries, just keep us posted so we can assist you further if needed. Thank you.