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  • How to trigger actions in Zapier when 5 support tickets received in Zendesk within a timeframe?

Hello, i’m trying to trigger certain actions in Zapier whenever I receive 5 support tickets within a certain timeframe in Zendesk. What solution would you suggest to apply?

Hi @AndreiDinu 

Good question.

We would need more context about the “timeframe” logic and what you are trying to do in the Zap.

To give you a better context, i’m trying to trigger a Slack channel communication whenever ticket volumes in Zendesk hit a specific number.
Let’s say i want to notify a Slack channel when i receive 20 new support tickets in the last 60 minutes in Zendesk.

How would you do it?
 

Hi there @AndreiDinu,

I’m jumping in to see if I can help!

Storage by Zapier might be the best fit for your workflow. You can learn more about that here:

https://help.zapier.com/hc/en-us/articles/8496197365389-Storage-examples-in-Zaps#example-use-counting-triggers-0-0

Hopefully, this helps!

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