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  • How to trigger actions in Zapier when 5 support tickets received in Zendesk within a timeframe?
Question

How to trigger actions in Zapier when 5 support tickets received in Zendesk within a timeframe?

  • 3 November 2023
  • 3 replies
  • 23 views
A

Hello, i’m trying to trigger certain actions in Zapier whenever I receive 5 support tickets within a certain timeframe in Zendesk. What solution would you suggest to apply?

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

3 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @AndreiDinu 

Good question.

We would need more context about the “timeframe” logic and what you are trying to do in the Zap.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
A

To give you a better context, i’m trying to trigger a Slack channel communication whenever ticket volumes in Zendesk hit a specific number.
Let’s say i want to notify a Slack channel when i receive 20 new support tickets in the last 60 minutes in Zendesk.

How would you do it?
 

ken.a
Userlevel 7
Badge +6

Hi there @AndreiDinu,

I’m jumping in to see if I can help!

Storage by Zapier might be the best fit for your workflow. You can learn more about that here:

https://help.zapier.com/hc/en-us/articles/8496197365389-Storage-examples-in-Zaps#example-use-counting-triggers-0-0

Hopefully, this helps!

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